FAQS

Do you ship to PO Boxes?

We cannot ship to PO Boxes. Please call our Customer Care Department toll free at 1-888-645-3453, if you need to ship to a Military APO or FPO address, or PO Box address.

Do you ship to APO or FPO Military addresses?

If you need to place an order to an APO or FPO address, please call our Customer Care team toll-free at 1-888-645-3453 (8:30 a.m. through 5:00 p.m. EST M-F), for assistance.

Do you ship outside of the US?

At the present time, we are unable to accommodate shipments outside the U.S. All orders placed online need an United States bill-to and ship-to address.

How long will it take to get my order?

Please check out our Shipping Policy for estimated delivery timeframes based on the shipping method that you choose.

Can I pay by check or money order?

We do not accept checks or money orders. We accept the following major credit cards for payment: Visa, MasterCard, Discover and American Express.

Can I place a telephone order?

We would be happy to help you place an order. Please call our Customer Care Team toll free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F).

What is your return policy?

We offer a 100% satisfaction guarantee. Please click here for our Return Policy.

I live near your factory. Can I pick up my order?

PEEPS & COMPANY® online orders are not shipped directly out of either of our factories in Bethlehem, PA or Philadelphia, PA so we are unable to accommodate requests to pick up orders at these locations. We do, however, have 2 PEEPS & COMPANY® retail stores that carry much of the same merchandise. Click here to find out more about them and see if one is close to you.

Is there a store near me where I can buy your products?

We have two PEEPS & COMPANY® retail stores that carry much of the same items found online. Click here to find out more about them and see if one is close to you. If not, and you are looking for our candy, check out our Product Finder to find a retailer near you. Please be aware that many of our seasonal products that are offered year-round through our online store, may not be at your local retailers right now. Much of the merchandise and gift items found here are exclusive to our PEEPS & COMPANY® stores.

Do you have a catalog you can send me?

Since we are continually refreshing our offerings, we do not have a printed product catalog available to send.

Do you offer custom products?

Unfortunately, we are unable to offer customized products or packaging options.

I need my order by tomorrow. Will Overnight shipping really get it to me in time?

Unfortunately not. To allow for processing, we request 3 business days for Overnight orders. Please check our Shipping Policy for complete details.

How do I know if my order has been shipped yet?

When your order is shipped, an email is sent to the email address provided when you submitted the order. Included in the email will be the FedEx tracking number. If you've created an account, you can also log in to the My Account at any time to see if it's been shipped.

How much will it cost to ship my order?

Once you reach Step 3 of the Checkout process, you will be given the available shipping options and the cost based on the weight and the ship-to destination (all orders ship from Pennsylvania). Check out our Shipping Policy for full details.

How do I change or cancel my order?

We do our very best to process orders as quickly as possible, so if it has already entered our fulfillment process, it may be too late. However, you can call our Customer Care Team toll-free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F) to check. Please have your order number available and we will do our very best to assist you.

Can I include a gift message with my order?

Yes, you will have the opportunity to type in a personalized gift message during the Checkout process (maximum 225 characters). This message will be included on the Packing Slip the recipient receives with their order. Don't worry, we do not include pricing information on our Packing Slips.

Do you offer a gift wrapping option?

Not at the present time.

I can't log in to my account; how can I find my password?

Click here to access our "Forgot Your Password?" link. Simply enter the email address associated with your account, and you will receive an email with instructions to reset your password. If you continue to have difficulty, or still have questions, please call our Customer Care Team toll free at 1-888-645-3453 (8:30 a.m. through 5:00 p.m. EST M-F).

Where can I get a Discount Code?

To receive regular email notifications, many of which include information on special sales and discount codes, create an account or simply sign up to receive special offers and new product information from PEEPS & COMPANY®. See the bottom right corner of all pages.

Do you offer product donations?

Click here to review full details of our corporate candy donation program.

Can you send me free samples?

Unfortunately, we cannot accommodate the many requests we get for free samples of our products. However, to receive regular email notifications, many of which include information on special sales and discount codes, create an account or simply sign up to receive special offers and new product information from PEEPS & COMPANY®. See the bottom right corner of all pages.

Why aren't all of your candies available for sale here?

We are sorry if the product you are looking for is not available right now. We are continually refreshing our seasonal offerings, so please be sure to check back periodically.

Where can I find ingredient or allergen information for your candies?

Please call our Customer Care Team toll-free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F), and we would be happy to assist you. If you prefer, you can send us an email at customercare@peepsandcompany.com and let us know which product you are interested in.

What is your allergen labeling policy?

We label for the top 8 allergens (milk, peanuts, tree nuts, eggs, wheat, soy, fish, and shellfish) as well as a potential cross contamination risk for those allergens. Therefore, if there is a risk of cross contamination with one of these allergens, it would be stated on our package, in the form of a "May Contain" statement underneath the ingredient legend. Please always refer to the package for the most up-to-date information, as ingredients and processing methods can change at any time. If you do not have a package currently, or still have questions, please call our Customer Care Team toll-free at 1-888-645-3453 (8:30 a.m. through 5:00 p.m. EST M-F).

Which of your candies are gluten free?

While the majority of our candies are gluten free, some do contain gluten or could be packaged in gluten containing facilities. Where appropriate, we put "Gluten Free" statements on our packages. If you do not have a package currently, or still have questions, please call our Customer Care Team toll-free at 1-888-645-3453 (8:30 a.m. through 5:00 p.m. EST M-F).

What type of gelatin is in PEEPS®?

We use pork-derived gelatin.