Frequently Asked Questions
Can I Order by Phone?
We would be more than happy to assist you with placing your order. You can reach a Customer Care Representative by calling (888) 592-0241 Monday through Friday 8:00AM to 8:00PM ET.
We consistently look to bring you the best products possible and make great new items available to you on a regular basis. From time to time we are out of stock on an item you are looking for. If you cannot find a product you are looking for please browse around and see if there is an item in stock that may be a better fit or you may contact Customer Care Team at CustomerCare@peepsandcompany.com or call (888) 592-0241 and they can assist you.
Be sure to join our email list so you will be the first to know when new products arrive in the store.
Which Payment Methods Do You Accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay.
Is There Sales Tax On My Purchase?
Sales tax will be collected on applicable orders. Tax rates are subject to change at anytime and will be based on your shipping destination’s zip code. Sales tax will be applied at checkout for required states.
Can You Ship to an APO/FPO Address?
For assistance placing an order to an APO/FPO address, please contact our Customer Care Team at (888) 592-0241.
How Do I Change or Cancel My Order?
If you would like to make changes to your order or cancel your order, please contact our Customer Care Team at (888) 592-0241 Monday through Friday 8:00AM to 8:00PM ET.
Please be aware that once your order has reached a certain point in the fulfillment process, we may not be able to make changes or cancel your order.