Do you ship to PO Boxes?
We can ship to PO Boxes, but you must select "FedEx Smart Post" as your shipping option. This option takes 7-10 business days, and because the final delivery is made by the US Postal Service, PO Box destinations are acceptable. We cannot accommodate shipments to PO Boxes via Federal Express Ground (Home Delivery), 2nd Day or Overnight.
Do you ship to APO or FPO Military addresses?
We can ship to APO or FPO Military addresses, via Fed Ex Smart Post only. If you wish to place an order, please call our Customer Care team toll-free at 1-888-645-3453 (8:30 a.m. through 5:00 p.m. EST M-F), and we would be happy to assist you.
Do you ship outside of the US?
At the present time, we are unable to accommodate shipments outside the U.S. If you have family members or friends in the U.S., you may want to consider having your order shipped to them for forwarding on to you.
How long will it take to get my order?
Please check out our Shipping Policy for estimated delivery timeframes based on the shipping method that you choose.
Can I pay by check or money order?
We do not accept checks or money orders. We accept the following major credit cards for payment: Visa, MasterCard, Discover and American Express.
Can I place a telephone order?
We would be happy to help you place an order. Please call our Customer Care Team toll free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F).
What is your return policy?
We offer a 100% satisfaction guarantee. Please click here for our Return Policy.
I live near your factory. Can I pick up my order?
PEEPS & COMPANY® online orders are not shipped directly out of either of our factories in Bethlehem, PA or Philadelphia, PA so we are unable to accommodate requests to pick up orders at these locations. We do, however, have 3 brick and mortar stores. Click here to find out more about them.
I need my order by tomorrow. Will Overnight shipping really get it to me in time?
Unfortunately not. To allow for processing, we request 3 business days for Overnight orders. Please check our Shipping Policy for complete details.
How do I know if my order has been shipped yet?
When your order is shipped, an email is sent to the email address provided when you submitted the order. Included in the email will be the FedEx tracking number. You can also log in to the My Account at any time to see if it's been shipped.
How much will it cost to ship my order?
Once you reach Step 3 of the Checkout process, you will be given the available shipping options and the cost based on the weight and the ship-to destination (all orders ship from Pennsylvania). Occasionally, we will offer Flat Rate shipping as well. Check out our Shipping Policy for full details.
How do I change or cancel my order?
We do our very best to process orders as quickly as possible, so if it has already entered our fulfillment process, it may be too late. However, you can call our Customer Care Team toll-free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F) to check. Please have your order number available and we will do our very best to assist you.
Can I include a gift message with my order?
Yes, you will have the opportunity to type in a personalized gift message during the Checkout process (maximum 225 characters). This message will be included on the Packing Slip the recipient receives with their order. Don't worry, we do not include pricing information on our Packing Slips.
Do you offer a gift wrapping option?
Not at the present time.
Where can I get a Discount Code?
To receive regular email notifications, many of which include information on special sales and discount codes, create an account or simply sign up to receive special offers and new product information from PEEPS & COMPANY®. See the bottom right corner of all pages.
Why aren't all of your candies available for sale here?
We are sorry if the product you are looking for is not available right now. We are continually refreshing our seasonal offerings, so please be sure to check back periodically.
Where can I find ingredient or allergen information for your candies?
Please call our Customer Care Team toll-free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F), and we would be happy to assist you. If you prefer, you can send us an email at email@example.com and let us know which product you are interested in.