FAQS

Do you ship to PO Boxes?

Unfortunately not. A street address is required as we ship via Federal Express.

Do you ship to Military addresses?

Unfortunately not. A street address is required as we ship via Federal Express.

Do you ship outside of the US?

At the present time, we are unable to accommodate shipments outside the U.S. If you have family members or friends in the U.S., you may want to consider having your order shipped to them for forwarding on to you.

How long will it take me to get my order?

Please check out our Shipping Policy for estimated delivery timeframes based on the shipment method that you choose.

Why do I have to pay extra to have my chocolate candy order shipped via Second-Day or Overnight between the months of May through September?

In order to maintain the high quality of our candies and ensure your order reaches you in the best condition possible, we require expedited shipping during warm weather times to minimize its travel time and exposure to the elements.

Can I pay by check or money order?

Unfortunately we cannot accept checks or money orders. We accept Visa, MasterCard and American Express. If you have a PayPal account you can also use that to make your purchases.

I don’t like giving my credit card information over the Internet, can I call to place an order?

While we can understand your concerns, we can assure you that our site is secure. We are unable to accommodate telephone orders.

What is your return policy?

Please click here for our return policy.

I just want a few packages of PEEPS®. Do I really have to buy a whole case of them?

Yes. You may want to check our product finder to see what products might be in your local stores at the current time.

I live near your factory. Can I pick up my order?

PEEPS & COMPANY® online orders are not shipped directly out of either of our factories in Bethlehem, PA or Philadelphia, PA so we are unable to accommodate requests to pick up orders at these locations.

I need my order by tomorrow. Will Overnight shipping really get it to me in time?

Orders that are placed by 1:00pm (EST) M-F will be processed and shipped by the end of the following business day. Orders placed after 1:00pm (EST) M-F or anytime during a weekend, will be processed and shipped within two business days. Please check out our Shipping Policy for complete details.

How do I know if my order has been shipped yet?

When your order is shipped, an email is sent to the email address provided when you submitted the order. Included in the email will be the FedEx tracking number.

How much will it cost to ship my order?

Once you have completed placing items in your “Shopping Cart”, you will have the opportunity to select your preferred shipping method and the cost will be calculated based on the weight, the shipping method and the distance it is being shipped (all orders ship from Pennsylvania).

I just submitted my order and realized that I made a mistake. Can I change it?

We do our very best to process orders as quickly as possible, so if it has already entered our fulfillment process, it may be too late. However, you can call our Customer Care Team toll-free at 1-888-645-3453 (8:30am thru 5:00pm EST M-F) to check. Please have your order number available and we will do our very best to assist you.

How do I cancel my order?

Can I include a gift message with my order?

Yes, you will have the opportunity to type in a personalized gift message during the Checkout process (maximum 225 characters). This message will be included on the Packing Slip the recipient receives with their order. Don’t worry, we do not include pricing information on our Packing Slips.

Do you offer a gift wrapping option?

Not at the present time.